Customer communication platform for lightning-fast and quality service.

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Cudato

Next-generation customer engagement solution

How long does it take before a single message from your customer gets to the competent agent? The multitude of channels, the diversity of customer requests, and a complicated system of managing these interactions often prevent businesses from delivering quick and relevant responses.

Cudato fixes this broken model by combining all your business messaging channels in one simple web-based customer communication platform. There is no need to switch between different channels and redirect a message multiple times before it reaches the right person on your team.

Social media continues to grow as a communications channel, yet brand responsiveness remains surprisingly low. About one in five consumers (21%) never receive a response when they contact a brand via social media or text, according to the Northridge Group.
According to Accenture 89% of customers get frustrated because they need to repeat their issues to multiple representatives
75% consumers expect a consistent experience wherever they engage (e.g., website, social media, mobile, in person) - Salesforce
61% of customers have not been able to easily switch from one channel to another when interacting with customer service

Speed, ease of use, automation, and analytics - all powered by Cudato’s wide functionality

Unify messaging channels (Facebook messenger, Instagram DM, Viber, WhatsApp, Slack)

Integration with your favorite messaging apps and social media

Be where your customers are and reply in real time without switching tools. Facebook Messenger, WeChat, Viber, LINE, Slack and other channels can be accessed in seconds through our platform.

Automatically forward messages

Automated workflow

Cudato automatically assigns the chat to the right person in the right team. You can build smart workflows to prevent confusion and message collision. For instance, a first line support team receives a message and if necessary sends it to the order placement team. Whereas the order placement team processes the request and replies to the customer.

Built-in chatbot

Increase efficiency of your team with a smart chatbot incorporated into the Cudato platform. Automated responses and the seamless bot-to-human transition will help you handle more interactions.

message templates for customer service

Canned responses

Our solution saves and analyzes all your customer communications to provide your team with relevant ready-made responses. We create the shortcuts based on your previous interactions to help you automate routine tasks and always have the best answer at hand.

Measure the performance of your customer service and sales team

Analytics and reporting

Track your team’s performance and customer satisfaction rates through our comprehensive reporting system. Cudato gathers all vital performance metrics including response time, message volume, conversion rate, customer feedback, and more. Use these insights for data-driven decisions.

Web-based customer communication platform

Web-based solution

Cudato is a web-based platform so there is no need to install, update, and maintain yet another mobile app. We made sure your team would get an easy-to-use efficient tool for getting more done without getting overwhelmed.

How to manage customer messages

All messages in one simple dashboard

Our all-in-one app unifies all your business messaging channels in a single dashboard. Your team can access all your customer communications through a single intuitive interface.

Customer communication history

Structured storage of information and searchable transcripts

Empower your team by providing a complete history of your customer interactions. Our connected messaging platform allows your team to filter the transcripts using keywords and access the context of a long-lived conversation.

Register admin account
Register admin account
Register admin account
Register admin account
Register admin account
Register admin account

How it works

  1. Register an admin account.
  2. Invite the team members who will be processing the messages.
  3. Add your messaging channels such as Facebook Messenger, Viber, LINE, Slack, and others to the Cudato dashboard.
  4. Load canned responses to automate routine operations.
  5. Start using Cudato.
  6. Get valuable insights from analytics to increase your team velocity and customer satisfaction.

Loyal customers, happy employees, and increased profits. Explore Cudato benefits

Benefits for customers

For the customers

  • Personalized service
  • Faster response times
  • No need to fill in daunting forms
  • Real-time communication
  • Predictable pricing
Benefits for the team

For the team

  • One place for managing customer communications
  • No need to switch between tools
  • Simple workflow
  • No tasks overload
  • Automation of routine tasks
Benefits for business

For business

  • Increased customer satisfaction and loyalty
  • Closing more sales
  • Increased productivity
  • Engaging with larger numbers of customers
  • Insights for proactive decision making

Key industry use cases

Chat for Service department

Service

Our connected messaging platform allows you provide assistance, share manuals and book technical help through traditional messaging channels.

Chat for the Sales Team

Sales

Retailers can use our platform to cover all customer touch points and prevent service disruption. Cudato supports location-based interactions so your clients will always get in contact with the right person on your team. Instantly confirm an order, update the shipping status, send promotions, get feedback, and more.

Chat for E-Commerce

E-commerce

Cudato helps to provide exceptional guest experiences by automating your vital business processes such as making a reservation, checking-in, organizing an airport transfer, etc. What’s more, our built-in chatbot can handle typical requests when your agents are not available.

Chat for TV, Radio, Event Management

Entertainment

Cudato supports your guests during live events, TV and Radio shows by connecting them to the hosts, conducting surveys and polls.

Why Cudato?

A powerful platform powered by latest technologies

No coding is required. It’s easy to get started with our app.

A predictable pricing model based on the number of inboxes, users, and interactions you have.

Successful use cases in many industries such as automotive, e-commerce, fashion, real estate, hospitality, and more.